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on a mission to create user-centered solutions
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my work

Emergency Department Storage Redesign

A categorized storage system designed to reduce time spent searching for supplies in the emergency department, improving workflow efficiency through human factors engineering.
No items found.

Brief

This project aimed to optimize supply storage and retrieval processes in the emergency department at CHOP. The goal was to reduce inefficiencies and improve access to critical supplies during patient care.

Identified Problem

Observations revealed that clinicians and staff members spent excessive time locating supplies due to poorly organized storage systems. This led to delays in care and frustration among staff.

Solution

We introduced a categorized storage system to organize supplies for quicker retrieval during emergencies. This redesign reduced delays and improved accessibility for clinicians.

Outcome

The redesigned system significantly reduced supply retrieval time, enhancing overall workflow efficiency and supporting timely patient care.

May 2024

4 Month Project

Client

My Role

Served as project manager and design thinking expert, leading a team of medical students and professionals.

Team

Mohammad Abrar
Biotech Engineer

Yousef Elyoussef
Business Analyst

Cameron Casenhiser, MD
Medical Specialist

Zong Yao Tan
Medical Specialist

Zubin Hussain, MD
Medical Specialist

Decibel

A portable, wireless communication system designed to allow CPAP and BiPAP users to communicate with caregivers and family members, improving mental well-being and daily interactions.
No items found.

Brief

Through a collaboration with the Harron Lung Center, our team was tasked to address communication challenges for patients using non-invasive ventilation (NIV) devices, such as CPAP and BiPAP masks. The project aimed to improve patient experiences and communication in clinical and home settings.

Identified Problem

Observations and interviews revealed that ventilator noise, mask discomfort, and weak respiratory muscles made communication difficult. Many patients removed their masks to speak, which worsened respiratory conditions and strained caregiver relationships.

Solution

The team developed Decibel, a wireless communication system integrated into NIV masks, featuring microphones and speakers to amplify patient voices and reduce background noise. This ensured patients could communicate clearly without removing their masks or compromising their therapy.

Outcome

The system reduced unnecessary intubations by 40% and improved patient satisfaction, communication clarity, and therapy adherence. It was well-received by clinicians and patients alike.

May 2024

8 Month Project

Client

My Role

Led UX research and design, coordinated 200+ interviews and observations, and synthesized findings to guide team decisions.

Team

Khushbu Mehta
Project Manager & Design Specialist

Angela Song
UX/UI Designer

Ruitao Li
Electrical Engineer

Cardiology Wayfinding Redesign

A child-friendly wayfinding system designed to improve user orientation and reduce stress, contributing to better patient flow and satisfaction.
No items found.

Brief

As part of a project for CHOP’s cardiology department, I worked on redesigning wayfinding systems to improve navigation for patients and families. The project aimed to create an intuitive and accessible experience in a busy hospital environment.

Identified Problem

Observations revealed that unclear signage and disorganized layouts led to delays and stress for patients and their families. Navigation challenges were especially significant for first-time visitors.

Solution

The wayfinding system incorporated thematic zones, directional signage, and color-coded pathways to simplify navigation. These updates reduced stress and improved wayfinding for patients and families.

Outcome

The updated wayfinding concepts achieved a 43% reduction in navigation time, though full implementation is pending the completion of ongoing renovations.

May 2023

3 Month Project

Client

My Role

Led UX research and design.

Team

Punda Chaturaphit
Project Manager & Design Specialist

Ruitao Li
Electrical Engineer

Angela Song
UX/UI Designer

Access Locations

A two-week project resulting in an add-on concept that highlights wheelchair-accessible routes, improving navigation for mobility-challenged users.
No items found.

Brief

This independent two-week project focused on creating an accessible navigation tool concept to support wheelchair users in urban environments. It was inspired by my interactions with individuals with mobility disabilities.

Identified Problem

Research showed that navigation tools often lacked critical accessibility information, such as the availability of ramps, elevators, and step-free routes. This gap made it challenging for wheelchair users to navigate cities independently.

Solution

I designed a Google Maps add-on concept prioritizing wheelchair-accessible routes, with features tailored for ease of use and clear accessibility information. The design emphasized intuitive navigation and inclusion.

Outcome

The concept received positive feedback for its potential to empower wheelchair users by improving their ability to navigate urban spaces independently.

Feb 2023

2 Week Project

Client

My Role

Conducted accessibility research, designed route mapping tools, and developed a concept inspired by mobility disability insights.

Team

Fireside

A social platform app that helps individuals with disabilities discover and participate in community events.
No items found.

Brief

While studying abroad at DIS in Denmark, I worked on an entrepreneurial project to create a community-building app concept for individuals with disabilities. The project aimed to address barriers to social engagement and promote inclusivity.

Identified Problem

Research showed that individuals with disabilities often struggled to find accessible and inclusive events, leading to feelings of isolation and disconnection.

Solution

We designed Fireside, an app featuring accessibility filters and location-based recommendations. These features fostered inclusivity and simplified event discovery for individuals with disabilities.

Outcome

The concept received positive feedback for its potential to empower users and reduce social isolation. It highlighted the importance of inclusivity in digital tools for community-building.

Dec 2021

4 Month Project

Client

My Role

Managed the project, led UX research, and designed features focused on accessibility and inclusivity.

Team

Natalie Fulton
Research Analyst

Joshua Heckman
Mechanical Engineer

Connor Toomey
Business Analyst

Kevin Kurtz
Business Analyst

Focus Zones

Recommendations for study zones that enhance productivity by tailoring spaces for quiet work and interactive group activities, improving user satisfaction and workflow effectiveness.
No items found.

Brief

As part of a project at DIS in Denmark, I worked to optimize study environments by creating tailored zone recommendations for different learning needs. The goal was to enhance productivity and usability for students in shared spaces.

Identified Problem

Research showed that students struggled to find suitable study environments, with limited spaces optimized for specific needs like quiet work or collaborative group activities.

Solution

We designed tailored focus zones that included quiet areas, collaborative spaces, and adaptable hybrid environments. These zones optimized usability for students with diverse learning preferences.

Outcome

The proposed focus zones were well-received, offering a framework for creating study spaces that addressed diverse learning preferences and improved usability.

Dec 2021

4 Month Project

Client

My Role

Managed the project, conducted research, developed recommendations, and designed study zone solutions.

Team

Joey Geraghty
Researcher

Naraa Altai
Researcher

Patient Safety Learning Lab 2

A research study conducted to identify communication gaps between clinicians and staff during patient transfers, aimed at improving safety and care continuity.
No items found.

Brief

The Patient Safety Learning Lab 2 (PSLL2) at the Children’s Hospital of Philadelphia (CHOP) is a four-year, AHRQ-funded initiative aimed at improving communication and safety during interdepartmental patient transfers. I joined the project in its first year as a design thinking and human factors engineering specialist on a multidisciplinary clinical team.

Identified Problem

Observations revealed communication breakdowns, inconsistent handoff protocols, and documentation errors, increasing the risk of delays and patient safety incidents.

Solution

Extensive observations and interviews were conducted to understand communication gaps during patient transfers. The effort focused on synthesizing workflow inefficiencies and prioritizing problems to address, laying the groundwork for future solutions.

Outcome

The project is currently in its second year, with early findings shaping the development of solutions to enhance transfer safety and efficiency.

Jun 2024

8 Month Project

Client

My Role

Conducted observations, created design reports, and served as the design thinking specialist for a clinical team.

Team

Halley Ruppel, PhD
Principal Investigator

FreshCan

An integrated trash can with an air freshener component, designed with a focus on cost-effective materials and an efficient manufacturing process to enhance user convenience and product marketability.
No items found.

Brief

In a Design for Manufacturability course, I worked on a project to create a dual-function product combining air freshening and waste management. The focus was on designing a product that was both user-friendly and cost-effective to manufacture.

Identified Problem

Research revealed a demand for affordable solutions that managed household odors without adding complexity to daily routines. Existing products often lacked integration or were costly to produce.

Solution

We created a dual-function product combining an air freshener and trash can, seamlessly integrating odor management into everyday use. The design balanced functionality with cost-efficient manufacturability.

Outcome

The final design met production and cost goals, demonstrating scalability for mass manufacturing and potential for market adoption.

May 2024

2 Month Project

Client

My Role

Conducted user interviews, created 3D models, and contributed to materials and manufacturing design research.

Team

Khushbu Mehta
Design Specialist

Sanchi Jain
Design Specialist

Roland Seh Washington
Design Specialist

RecoVRy

A conceptual VR-based rehabilitation solution pitched to investors, aimed at helping amputees practice limb movements and engage in realistic recovery scenarios.
No items found.

Brief

As part of an entrepreneurship course, my team developed RecoVRy, a conceptual business focused on addressing challenges in rehabilitation and physical therapy. The project culminated in a pitch to a panel of investors.

Identified Problem

Research highlighted inefficiencies and accessibility gaps in traditional rehabilitation and physical therapy methods, limiting patient recovery outcomes.

Solution

Our team designed an innovative rehabilitation concept that aimed to address these challenges through accessibility-focused technology and patient-centered care. Together, we prepared detailed pitches outlining its potential impact and scalability.

Outcome

The concept was well-received during pitch presentations, providing valuable entrepreneurial experience and insights into business development.

Apr 2024

4 Month Project

Client

My Role

Served as project manager, led research, presented pitches, and acted as the mock COO for the team.

Team

Shutong Wu
Project Manager & Software Developer

Linyi Yan
Finance Analyst

Hannah Kim
Marketing Analyst

Mukil Shanmugam
Software Developer

CheckEN

A redesigned usage guide for enteral feeding systems, developed with user-centered design and enhanced with clear visual instructions to improve patient safety and caregiver understanding.
No items found.

Brief

As part of an internship at Penn Medicine, I collaborated on improving guides for enteral feeding systems. The project aimed to simplify the setup process and enhance accessibility for patients and caregivers.

Identified Problem

Observations and feedback showed that existing guides were unclear and difficult to follow, leading to misuse and delays in feeding system operation. These issues created frustration for users and increased the risk of errors.

Solution

I redesigned usability guides for enteral feeding systems, incorporating clear visuals, intuitive layouts, and simplified language. These changes helped patients and caregivers confidently manage feeding setups.

Outcome

The new guides are now provided to all enteral feeding users at Penn Medicine, improving confidence and reducing setup errors. Their adoption has enhanced the overall patient and caregiver experience.

Mar 2024

3 Month Project

Client

My Role

Conducted observations, redesigned usability guides, and served as the design specialist on the team.

Team

Marianne Aloupis, RN
Project Manager & Medical Specialist

Smith Playground Autism Redesign

A wayfinding redesign focused on creating sensory-friendly signage and maps to inform parents about accessible areas in the playground, helping them navigate and understand the play environment for children with autism.
No items found.

Brief

Smith Playground, the oldest and most historic playground in Philadelphia, sought to improve accessibility for children with autism and their families. The project aimed to create a wayfinding system that respected its historic significance while addressing sensory needs.

Identified Problem

Research revealed that the lack of clear maps and sensory guidance made it challenging for children with autism to navigate the space. Parents also highlighted the need for better information about tactile and auditory features.

Solution

We designed a sensory-friendly map with tactile features and clear visual guides to help children with autism navigate the playground. The design balanced accessibility with the playground’s historic character.

Outcome

The map improved accessibility and was praised for its thoughtful integration of sensory-friendly features, enhancing the experience for families while respecting the playground's legacy.

Dec 2023

4 Month Project

Client

My Role

Served as project manager, design thinking expert, and research lead, overseeing a group of architecture students.

Team

Natsuko Nozaki
Architecture Specialist

Yuqi Chen
Architecture Specialist

Junhan Wu
Architecture Specialist

MRI Supply Storage Redesign

A redesigned storage system for MRI rooms, developed to reduce the need for technicians to retrieve supplies from distant locations, improving operational efficiency.
No items found.

Brief

CHOP’s MRI department faced workflow inefficiencies due to disorganized supply systems and safety risks from misplaced items. These issues disrupted inventory management and patient care.

Identified Problem

Research revealed that supplies were frequently retrieved from other rooms instead of the main supply area, leading to clutter, safety hazards, and inefficiencies.

Solution

A system combining color-coded labels, FIFO containers, transparent vertical storage, and modular shelving prototypes was developed to improve organization and accessibility.

Outcome

The proposed solutions streamlined supply workflows, improved accessibility, and reduced waste. These prototypes addressed the root causes of inefficiencies, laying the groundwork for safer and more effective MRI operations.

Dec 2023

4 Month Project

Client

My Role

Led UX research and contributed to the design of the storage system.

Team

Khushbu Mehta
Design Specialist

Sanchi Jain
Design Specialist

Ethan Cody
Mechanical Engineer

Gregory Tasik
Mechanical Engineer

Shane Boyer
Mechanical Engineer

Bluecoats

A targeted feedback collection process that enhances job satisfaction and decreases turnover rates by fostering a supportive work culture.
No items found.

Brief

During my internship at Penn Medicine, I collaborated on the Bluecoats project, aimed at addressing clinician burnout by improving workplace communication and feedback collection. The focus was on building trust and gathering actionable insights.

Identified Problem

Research revealed that clinicians often felt overlooked and disengaged, resulting in limited feedback and strained communication with administrative teams.

Solution

I proposed strategies to foster clinician engagement, including structured feedback sessions and active listening initiatives. These approaches aimed to build trust and enhance workplace collaboration.

Outcome

The ideas laid the groundwork for better communication and feedback mechanisms, supporting a more engaged and collaborative work environment.

Aug 2023

2 Month Project

Client

My Role

Conducted observations and contributed ideas to improve clinician feedback collection by fostering relationships and ensuring they felt heard.

Team

Brenna McGinnis
Project Manager & Design Strategist

Ken Tomczuk
Project Manager & Design Strategist

Cathy Zhao
Design Specialist

Coordn8

A smart software platform that streamlines medical records processing and enhances workflow efficiency, contributing to significant time savings and reduced workload for administrative staff.
No items found.

Brief

As part of my internship at Penn Medicine, I worked on Coordn8, a project aimed at streamlining the processing of patient records. The goal was to reduce administrative workloads and improve efficiency in new patient onboarding.

Identified Problem

Observations revealed that coordinators spent excessive time manually processing patient records and faxes, creating bottlenecks and delaying care.

Solution

I improved workflows by identifying key inefficiencies and proposed user experience changes to streamline record collection. These changes supported the implementation of a system using optical character recognition (OCR) and natural language processing (NLP).

Outcome

The system reduced workloads for more than 30 new patient coordinators and saved significant time and resources, with plans to scale across departments.

Aug 2023

9 Month Project

Client

My Role

Improved workflows, identified UI needs, and enhanced user experience during my internship.

Team

Caro Garzon
Project Manager & Design Strategist

Jency Daniel, RN
Project Manager & Medical Specialist

Cavalry

An at-home care program for COPD patients, providing the tools and support needed to manage respiratory symptoms effectively.
No items found.

Brief

As part of my internship at Penn Medicine, I collaborated on a project aimed at improving home care for patients with chronic obstructive pulmonary disease (COPD). The focus was on designing solutions to support patients in managing respiratory exacerbations with the help of specialist nurses.

Identified Problem

Observations and interviews revealed that patients lacked clear, accessible educational materials, making it difficult for them to manage their condition effectively at home.

Solution

I developed educational materials for COPD patients with visual aids and straightforward instructions to simplify at-home care management. These resources empowered patients to manage their respiratory health effectively.

Outcome

The educational materials are now provided to all COPD patients at Penn Medicine, enhancing their ability to manage care at home and improving program outcomes.

Aug 2023

2 Month Project

Client

My Role

Served as the design specialist and contributed to observations and interviews.

Team

Jenna Moyer, RN
Project Manager & Design Strategist

David Resnik
Project Manage & Design Strategist

Nathan Orwig, MD
Research Analyst

IPD Studio Redesign

A restructured workspace layout tailored to facilitate group collaboration and enhance design project workflows.
No items found.

Brief

As the manager of the IPD studio, I led efforts to redesign and optimize the space to better support student and team projects. The goal was to create a more functional and organized environment for collaborative work.

Identified Problem

Feedback revealed inefficiencies in the studio layout, tool accessibility, and storage organization, leading to wasted time and frustration for users.

Solution

The studio layout was revamped with reorganized storage, improved tool accessibility, and enhanced collaboration spaces. These updates optimized workflows and reflected user feedback.

Outcome

The redesign enhanced workflow efficiency, improved accessibility, and created a more user-friendly space for students and teams.

Aug 2023

3 Month Project

Client

My Role

Managed the space, redesigned the layout, reorganized storage and tool walls, and implemented improvements based on user feedback.

Team

Handstand

A stability-enhancing armrest that empowers users to move independently, minimizing fall risk and boosting confidence.
No items found.

Brief

As part of a collaboration with Penn Nursing, I worked with a team of nurses to develop a mobility aid for elderly individuals. The project focused on creating a solution to support safe sitting-to-standing transitions.

Identified Problem

Observations and interviews revealed that instability during transitions posed a significant fall risk for elderly patients. This reduced their confidence and limited their mobility.

Solution

The Handstand prototype featured a lightweight, portable armrest to provide stability during sitting-to-standing transitions. This design prioritized safety and reduced fall risks for elderly patients.

Outcome

The prototype was well-received during testing for its effectiveness in reducing fall risks and improving patient confidence. It highlighted the importance of integrating engineering solutions with clinical insights.

May 2023

4 Month Project

Client

My Role

Led engineering and design, translating nursing insights into functional prototypes.

Team

Michelle Ragusa, RN
Medical Specialist

Jenna Steckel, RN
Medical Specialist

Madeleine Nguyen, RN
Medical Specialist

Hannah Kim
Marketing Analyst

Wagner Museum Accessible Exhibits

A set of 3D-printed replicas of museum exhibits, designed to allow low-vision visitors to experience the museum through tactile interaction, enhancing accessibility in museum environments.
No items found.

Brief

The Wagner Free Institute of Science, a historic natural history museum in Philadelphia, sought to make its exhibits more accessible to low-vision visitors. The project focused on creating tactile alternatives to enhance visitor engagement.

Identified Problem

Observations revealed that low-vision visitors struggled to engage with the museum’s traditional exhibits, limiting their ability to interact with the collections.

Solution

We created 3D-printed tactile replicas of museum exhibits, allowing low-vision visitors to engage with the collections through touch. These replicas made the museum’s artifacts more inclusive while maintaining their historic integrity.

Outcome

The tactile exhibits significantly improved accessibility for low-vision visitors, enriching their engagement with the museum while preserving its historic integrity.

Oct 2022

3 Month Project

Client

My Role

Managed the project, conducted 3D scanning and printing, and identified ways to improve exhibit accessibility.

Team

Akshay Ram, PhD
Design Specialist

Sanchi Jain
Design Specialist

CLS Data Visualization Software

A software tool designed to create interactive data visualizations of graduate outcomes, leveraging data visualization techniques to improve accessibility for Career Learning Services.
No items found.

Brief

At Grinnell College’s Career Learning Services, I worked on a project to transform graduate outcome data into visually engaging formats. The goal was to make the data easier to understand and use for students, faculty, and stakeholders.

Identified Problem

Existing reports were text-heavy and stored in spreadsheets, making it difficult to identify trends or extract actionable insights. This limited the ability to make informed decisions based on the data.

Solution

We developed dynamic visualizations like heatmaps and trend graphs to transform static graduate data into interactive, user-friendly insights. This shift allowed stakeholders to explore employment trends and industry outcomes intuitively.

Outcome

The visualizations improved data accessibility, enhancing the ability of CLS staff to share insights with stakeholders and support student career planning.

May 2021

4 Month Project

Client

My Role

Designed and developed interactive visualizations to improve data accessibility and usability.

Team

Stefan Ilic
Software Lead

Ben Phung
Software Developer

Jax Seiler
Software Developer

STEW Makerspace Redesign

A comprehensive space redesign improving accessibility, safety, and overall efficiency for community members and staff.
No items found.

Brief

As the manager of the STEW Makerspace, I led a comprehensive renovation to enhance its usability and functionality for community and student projects. The renovation included building a new wood workshop and optimizing the overall layout.

Identified Problem

Feedback and observations revealed inefficiencies in the makerspace layout, a lack of proper tool organization, and limited capacity to support diverse projects.

Solution

I oversaw the renovation, which included reorganization of tools and workstations, new visual signage for guidance, and the implementation of updated safety and user procedures. Additionally, I managed the acquisition of new tools to expand the space’s capabilities.

Outcome

The renovation significantly improved workflow efficiency, tool accessibility, and user satisfaction, transforming the makerspace into a more effective and inclusive resource.

Aug 2020

2 Year Project

Client

My Role

Managed the space, redesigned the layout, renovated the makerspace, built a new wood workshop, and implemented improvements based on user feedback.

Team

DrRacket Accessibility Redesign

An accessible UI/UX design that supports disabled users, increasing usability scores by 25%.
No items found.

Brief

As part of a project for Grinnell College’s Computer Science department, I worked on improving the accessibility of DrRacket, an IDE widely used in introductory programming courses. The goal was to make the software more inclusive for students with disabilities.

Identified Problem

Observations and interviews revealed significant barriers for students with disabilities, including poor screen reader compatibility, low visual contrast, and difficult navigation. These issues limited equitable participation in programming courses.

Solution

The redesign of DrRacket’s interface introduced customizable themes, enhanced screen reader compatibility, and simplified navigation. These features addressed usability gaps and made the IDE more accessible to students with disabilities.

Outcome

The updated design enhanced usability and inclusivity, earning positive feedback from students and faculty. It contributed to creating a more equitable learning environment in the department.

May 2020

4 Month Project

Client

My Role

Led observations and interviews, identified accessibility barriers, and redesigned UI features for inclusivity.

Team

Mai Phuong Vu
UI/UX Designer

Syamala Gumidyala
UI/UX Designer

Timothy Gilmour
Software Developer

FAA Training Video

A video series that supports clearer, more efficient training processes, improving knowledge retention and application.
No items found.

Brief

During my internship with the Federal Aviation Administration (FAA), I was tasked with improving technical training materials for engineers and contractors. The project focused on enhancing the clarity and accessibility of instructional resources.

Identified Problem

Existing training materials were text-heavy and difficult to follow, leading to confusion and inefficiencies during technical installations.

Solution

I developed a step-by-step video tutorial with annotated visuals and close-up demonstrations to simplify RJ45 cable installation. This resource enabled engineers and contractors to confidently complete tasks with minimal errors.

Outcome

The tutorial was well-received by the team and improved training efficiency for FAA engineers and contractors.

Dec 2016

4 Month Project

Client

My Role

Designed and created a step-by-step video tutorial for RJ45 cable installation.

Team

Matt Herlihy
Project Manager

Eron Osman
Project Manager

John Hathaway
Engineering Specialist

Matt Borten
Engineering Specialist

HOTARU Hazmat Drone

A sensor-equipped drone that provides fast, real-time environmental analysis to support critical decision-making.
No items found.

Brief

Created for our high school engineering fair in collaboration with the Gwinnett Fire Department, the project focused on designing and building HOTARU, a hexacopter drone for hazmat response. The goal was to enhance safety and efficiency during hazardous material emergencies.

Identified Problem

Discussions with the Gwinnett Fire Department revealed delays in assessing hazardous environments with traditional tools, increasing risks to first responders.

Solution

Our team built a functioning drone equipped with sensors to remotely assess hazardous conditions. The design emphasized rapid deployment, modular adaptability, and reliable data collection to support emergency response.

Outcome

The working prototype was successfully presented at the engineering fair, showcasing its potential to improve hazmat response and ensure first responder safety.

Jan 2016

8 Month Project

Client

My Role

Served as project manager, led engineering, and conducted research.

Team

Judson Baker
Researcher

Linh Dang
Researcher